Help section
PaymentsChange topic
- What does minimum compensation mean?
- How do I refer a friend?
- When will I receive my referral payment?
- How many friends can I refer?
- What does it mean "deliveries during festivities"?
- What happens if the document issued by you contains errors?
- How can I register for a VAT number?
- What do I do if I don’t receive the receipt or if I lose it?
- How can I send my payslip/invoice to the Rider Support Team?
- What if I haven't received my payments?
- What does 1.[?]x mean and how much extra will I get for the orders I deliver while this applies?
- When do I receive my Certificazione Unica?
- What are Deliveroo’s details for electronic invoicing?
- Can I include the 4% INPS recovery on my invoice?
- What does it mean deliveries with adverse or bad weather conditions?
- How and when do I get paid?
- What happens if the order I am collecting or delivering is canceled?
- What does it mean "Trattenuta ai sensi dell’art. 29 “Diritti Sindacali” del CCNL Rider?"
- Can I use another person's IBAN to receive my payments?
- Will I be paid more if it takes longer to deliver the order or if I choose a different route?
What is the "reward system"?
When you’ll complete 2000 deliveries in each calendar year (from 1 January to 31 December) you will receive a reward of €600. When you’ll complete 4000 deliveries in each calendar year (from 1 January to 31 December) you will receive a reward of €600 and when 6000 deliveries are completed in each calendar year (from 1 January to 31 December) you will receive a reward of €300.
